Your privacy matters to py999. This policy explains exactly what personal data we collect, why we collect it, how it is used, who we may share it with, and what rights you hold over your own information.
This Privacy Policy ("Policy") is issued by py999 ("py999", "we", "us" or "our") and applies to all personal data collected, processed and stored in connection with your use of the py999 website at https://py999.cam and all associated services, features and functionality (collectively, the "Service" or "Platform").
py999 is an English-language online betting and live casino platform designed for Pakistani-market users, offering sports betting — including cricket, PSL, ICC tournament markets and esports — alongside live casino, slots, table games and live games, all displayed in Pakistani Rupees (PKR).
We are committed to handling your personal data with respect, transparency and appropriate security. This Policy sets out in plain English what data we collect, the lawful basis on which we process it, how long we retain it, who we may share it with, and what rights you have over your own information.
py999 does not hold a gambling licence issued by Pakistani authorities and does not operate under the jurisdiction of the Government of Pakistan, the Pakistan Telecommunication Authority (PTA) or the State Bank of Pakistan. Data protection obligations are determined by the laws applicable in the operator's licensing jurisdiction. Users in Pakistan should note that local data protection legislation, including the Personal Data Protection Bill (where in force), may also apply to their personal data depending on the circumstances.
For the purposes of this Policy, the following terms have the meanings assigned below:
py999 collects personal data in the following categories, depending on how you interact with the Platform:
When you create an account, we collect: full name, date of birth, email address, mobile number, and a self-selected password. This information is required to establish and maintain your account.
To process withdrawals and comply with applicable anti-money laundering (AML) obligations, we collect copies of government-issued identity documents (such as CNIC or passport), proof of address, and in some cases a selfie or biometric photograph. KYC documents are handled with heightened security controls.
When you deposit or withdraw funds, we collect transaction details including the payment method used, amounts in PKR, transaction timestamps and wallet or account references. Full card or bank account numbers are not stored by py999 — they are handled directly by PCI-compliant payment processors. References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah and other payment brands reflect the methods you may use; these providers operate under their own independent privacy policies.
We collect data about how you use the Platform, including pages visited, games played, bets placed, stake amounts, session duration, device type, operating system, browser type and IP address. This data supports account security, product improvement and responsible gambling monitoring.
When you contact py999 via live chat, email or any other support channel, we retain a record of the communication content, timestamps, agent responses and any attachments. This supports quality assurance and dispute resolution.
If you participate in surveys, promotions or feedback initiatives, we collect the information you choose to provide, which may include preferences, city of residence (such as Karachi, Lahore, Islamabad or Rawalpindi) and communication preferences.
| Category | Examples | Primary Purpose |
|---|---|---|
| Registration | Name, email, mobile, DOB | Account creation & authentication |
| Identity (KYC) | CNIC / passport, selfie | Age & identity verification, AML compliance |
| Financial | Deposit/withdrawal records, PKR amounts | Transaction processing & AML |
| Usage & Device | IP address, browser, session logs | Security, analytics, RG monitoring |
| Communications | Chat transcripts, email threads | Support quality & dispute records |
| Voluntary | Survey responses, preferences | Product improvement |
py999 processes your personal data on one or more of the following legal grounds, as applicable:
Personal data collected by py999 is used for the following specific purposes:
py999 may share your personal data with carefully selected third parties only in the circumstances described below. All third-party data processors are required to handle your data in accordance with applicable data protection standards and are contractually prohibited from using your data for their own purposes beyond the specific service they provide.
To process your deposits and withdrawals, relevant transaction data is shared with the payment provider selected in your Cashier. This may include services operating within Pakistan's familiar payment ecosystem. Each provider operates under its own privacy policy and data handling standards.
Identity documents submitted for KYC verification are processed by third-party verification service providers. These providers are bound by contractual data processing agreements and are permitted to use your data solely for identity and age verification purposes.
Certain game titles and live casino products are provided by third-party developers integrated into the py999 Platform. Technical data (such as session tokens, bet records and game outcomes) may be shared with these providers in order to deliver and record gameplay. These providers do not receive personally identifiable information beyond what is technically necessary.
py999 may disclose personal data where required to do so by applicable law, by a court order or by a lawful request from a regulatory or law enforcement authority. In such cases, we will disclose only the minimum data required and, where legally permissible, will notify the affected User.
In the event of a merger, acquisition, restructuring or sale of assets, personal data held by py999 may be transferred to the successor entity. Users will be notified of any such transfer and the privacy implications in accordance with applicable law.
py999 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used are described below:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from using the Service. py999 does not use third-party advertising cookies or cross-site tracking technologies for the benefit of external advertising networks.
py999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory retention obligations. The general retention framework is as follows:
Where data is no longer required for the purposes specified above, py999 will securely delete or anonymise it in accordance with applicable data protection standards.
py999 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:
While py999 takes data security seriously, no internet-based service can guarantee absolute security. Users are responsible for maintaining the confidentiality of their own account credentials. If you suspect that your account has been accessed without authorisation, please contact support immediately.
Subject to the laws applicable in the operator's licensing jurisdiction, and to the extent consistent with those laws, you may have the following rights in respect of your personal data held by py999:
Request a copy of the personal data py999 holds about you, along with information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your account or our records.
Request deletion of your personal data where it is no longer needed, subject to our legal retention obligations.
Request that we limit processing of your data in certain circumstances, such as while a dispute is being resolved.
Receive a copy of your personal data in a structured, machine-readable format where technically feasible.
Object to processing based on legitimate interests, including direct marketing communications, at any time.
The py999 Service is strictly for adults aged 18 or over — or the higher minimum age required by the operator's applicable licence jurisdiction. py999 does not knowingly collect or process personal data from persons under the minimum age.
All accounts are subject to age verification via KYC before full cashier access is enabled. Where py999 discovers that a minor has registered an account or provided personal data, we will: (a) immediately close the account; (b) delete all associated personal data; (c) reverse any deposits made; and (d) retain only the minimum data necessary for compliance and fraud prevention purposes.
If you have reason to believe that a person under the minimum age has used the py999 Service, please notify us immediately at the contact details provided in Section 14.
The py999 Platform does not contain links to third-party websites, except as strictly necessary for operational purposes such as payment processor redirects. Where any such operational redirect occurs, you are subject to the privacy policy of the third-party provider for the duration of your interaction with their service. py999 is not responsible for the data handling practices of third-party providers and recommends that you review their privacy policies independently before providing personal data.
py999 reserves the right to update this Privacy Policy at any time. Where changes are material — such as changes to the categories of data collected, the purposes for which data is used, or the rights available to Users — py999 will use reasonable efforts to notify registered Users via email or a prominent notice on the Platform.
The revised Policy will be effective from the date indicated at the top of the page. Continued use of the Service after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the Service and may close your account by contacting support.
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by py999, please contact our support team through the following channels:
py999 aims to acknowledge all privacy-related requests within 5 business days and to resolve substantive requests within 30 calendar days of receipt of all necessary information from the User.
A plain-English summary of how py999 approaches data protection for every user.
py999 does not sell, rent or trade your personal data to third parties for their own commercial purposes. Your information is used only to deliver the Service you have signed up for and to meet our compliance obligations.
KYC documents, payment records and account credentials are stored with encryption at rest and in transit. Access is restricted to authorised personnel only, on a strict need-to-know basis.
Identity verification (CNIC / passport) is required before withdrawals are processed. We explain exactly why this data is needed, who sees it, and how long we retain it — no surprises.
Access, correct, delete or export your personal data at any time by contacting support. py999 responds to verified data requests within 30 days and routes privacy requests through a dedicated support channel.
py999 understands that users are primarily based across Pakistani cities — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. Your PKR transactions and local payment method references are handled with care and without unnecessary data sharing.
Where you have consented to receive marketing communications about bonuses and promotions, you may withdraw that consent at any time through your account settings or by contacting support. Withdrawal does not affect transactional communications required to operate your account.
Now that you understand how py999 collects, uses and protects your personal data, explore the platform knowing that your privacy is taken seriously. Questions? Our support team is available 24/7 in English and Urdu.
18+ Only · Local laws may restrict gambling · py999 does not hold a Pakistani gambling licence · Play Responsibly